EXTRA SPACE STORAGE Complaint
Reviewed by 
HORRIBLE COMPANY...THEY TAKE YOUR MONEY...POOR CUSTOMER SERVICE...YOU WILL BE HIGHLY DISAPPOINTED.
I HAVE NEVER EVER SUBMITTED A COMPLAINT ABOUT A COMPANY, BUT EXTRA SPACE STORAGE IS A TERRIBLE COMPANY. THEY WILL ADD A $20 DOLLAR FEE IF YOUR ACCOUNT IS NOT PAID ON THE DAY THAT IT WAS DUE. LET'S FACE IT, MOST REPUTABLE COMPANIES ALLOW GRACE PERIODS AND A $20 DOLLAR LATE FEE IS JUST PROOF THAT THIS COMPANY IS OUT TO GET YOUR MONEY. LAST WEEK, I SPOKE TO THE REPRESENTATIVE AND MY BALANCE WAS $45.00. I RECEIVED A LETTER IN THE MAIL THAT IT IS NOW $156.00. I HAD A BAD FEELING ABOUT THIS COMPANY INITIALLY, BUT I DECIDED TO MOVE FORWARD WITH THEM SIMPLY BECAUSE THEY ARE IN A NICE AREA IN OHIO AND CONVENIENT TO WHERE I LIVE. I WAS SUCKED IN BY THE PROMOTIONAL AD THAT THEY WERE RUNNING, ONLY TO FIND OUT THAT THEY RAISED THE RENT BY $15.00 WITHIN 3 MONTHS. MY RATE IS NOW $25.00 PER MONTH, PLUS $20 PER MONTH IF THE $25 IS NOT PAID ON THE EXACT DUE DATE. YOU HAVE BEEN WARNED...STAY AWAY FROM THIS COMPANY. PAY THE HIGHER RATE AT A MORE REPUTABLE COMPANY.
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Comments
0 Well I work for the company, even though I do not agree with everything they do, I do know some if the stuff that happened could not have happened. First you have a 5 day grace period for late fees, and you don't get rate increased after 3 months.
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Review Rating: 1 out of 5
Reviewed By: SUITEHOME1
Company: EXTRA SPACE STORAGE
Date Added: 10 years ago
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