EXTRA SPACE STORAGE Support Ticket - Houston, Texas

Fees / Fees / Fees - storage unit at extra space storage

Created By: flochanges's Picture flochanges Last Reply: flochanges's Picture flochanges
Priority Level: [Emergency] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 0
Product: storage unit at extra space storage

Have been a customer of extra space for 2.5 years - Sapce Center Blvd. Houston TX. I pay late every month because the due date does not concide with my pay dates, pay $25.00 extra every month. My problem so no complaints. Tried to pay June payment on 25th had internet issue could not process payment, tried the next day to make payment. I now owed June and July plus extra fees. Could not pay, talked to facility manager, she can't do anything. Told me to call District Manager, Anthony Young and she would send him an email to call me. Email was not sent I have called District Manager Monday-Tuesday and twice on Wednesday, spoke with him twice, told me I would hear from him, has not happened. I was called today by Extra Space, spoke with mary, my bill just went from $517.00 to $645.00 dollars since Saturday. They have tacked on Foreclosure costs to the bill and my unit is set for Austin September 1st. I've never had a problem with this company before, this is unbelieveable. There are many individuals struggling today to make ends meet, I am definitely one of them. Part of customer service is to actually provide customer service, which seems to be quite a lost art in corporate america today.

All my worldy possessions are in this storage, I am currently homeless, staying with family. Unbelievable, that a conmpany will not work with a long term customer. I was just asking to be allowed to pay the past due month plus late fees. But I'm being told they don't do "partial payments".

Extra Space, may be public, but with this business model, not for long.


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