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EXTRA SPACE STORAGE Complaint - "SECURED UNITS" = STOLEN STUFF!!
EXTRA SPACE STORAGE Complaint

EXTRA SPACE STORAGE Complaint

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"SECURED UNITS" = STOLEN STUFF!!


I have been using the Extra Space Storage Units in San Dimas, CA for the past couple years on and off. I just recently put my stuff back into storage and within the past month, I got a phone call saying my unit was broken into!! Not only was it my unit, TEN OTHER UNITS were also suffered by this. I can see if this was a freaky situation and some came into one unit, but TEN! That seems too planned.... and to top it off, Extra Space must have got the "5 month itch" because I got a letter a week after the break-in stating that they were RAISING my rent by $16/month. No help was given for my ransacked and stolen items (at least I've paid for insurance this whole time), but I would have thought they could have credited at least ONE month for my misfortune under their "SECURED" gates. Need-less to say they will be losing a customer and I'll make sure all my friends and family don't make the same mistake I did by putting my personal belongings in their units....


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