EXTRA SPACE STORAGE Complaint

EXTRA SPACE STORAGE Complaint

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Worst Customer Service - Extra Space Storage facility


Had 3 units rented at Extra Space storage for several years. Last Friday could not find key for one of my units so, had Extra Space storage employee cut lock of the unit so i could access it. Transferred the lock from one of my other units to the unit I had locked removed.
Even though I was the contractual paid in full tenant for all three units the next day they rented out my unit to another tenant without notifying or contacting me. There only response was "It is company policy to rent out any unit that does not have a lock on it even though it is currently being rented by another tenant" Have never encountered any business that operates like this. Their only response to any complaint is we are following "Company Polciy"


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