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EXTRA SPACE STORAGE Complaint - Poor Customer Service and Mold - Storage unit
EXTRA SPACE STORAGE Complaint

EXTRA SPACE STORAGE Complaint

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Poor Customer Service and Mold - Storage unit


Upon moving in I received the internet pricing for my unit. I wasn't sure that I needed such a large unit but was assured that I could always change to a smaller unit later and get the internet pricing. Tony explained that this isn't possible and whoever told me that gave me the wrong information.

In the process of trying to downsize my belongings I was confronted by Tony for accessing my unit too often and for too long (1-3 days a week, 5 mins to 5 hrs). According to Tony it appeared that I was living in the unit. Take note, there are motion sensors in the hallway to keep the lights on. You must step into the hallway and walk a few feet for them to stay on. I had to do this quite often, perhaps he should have checked the cameras to see me moving my belongings in and out.

I was instructed to move my vehicle on more than one occassion by Tony because he couldn't see what I was doing on his surveillance cameras. He explained that the camera doesn't cover the entire parking area and he needs to be able to watch what people are doing.

The temperatures on the first floor of the climate controlled building are very unsteady and it is very humid quite often. There appears to be mold growing on the walls and they've had complaints from customers as to such. I once stood there while Tony tried to pass off mold as dust and told a customer even if it is mold it's not the facility's problem.

There is rust along the walls and signs of what appear to be calcium buildups of some kind. A few of my belongings have actually become rusty.

I would avoid this place like the plague. I've never experienced anything like this before. For the amount of money they charge there shouldn't be a single issue with the facility.


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