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EXTRA SPACE STORAGE Complaint - Not "secure," poor customer service, unreasonable management - Storage rental units
EXTRA SPACE STORAGE Complaint

EXTRA SPACE STORAGE Complaint

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Not "secure," poor customer service, unreasonable management - Storage rental units


I have had a 15'x15' space with Extra Space Storage for 7 years. On September 6, 2012, I discovered the locks were not my locks, and thus had to have one lock cut off to gain entry. I could not gain full entry because all of the springs were broken on the three doors to this unit, and I was told they could be replaced that day. But, more disturbingly, I saw a gaping hole on the wall of my side of the unit, that had been replaced on the adjacent side unit (and that unit had
received a new door), and it looked like my space had been vandalized. Extra Space Storage could not replace the springs until September 25, 2012, when the Manager Matt was there. Upon gaining full entry, it became evident that all of my valuables, including antique furniture and collectibles had been stolen. First I was told by the Senior Manager, on October 18th, that the owner of the other unit said the hole was there when he moved in three years ago, then on his second call to me, I was told the owner of the adjoining unit said there was no hole (what???). Whereas, I cannot PROOVE that this theft occurred under Extra Space Storage ownership, I felt I should have been notified when the gaping hole on the adjoining unit was first noticed. They claim it was not replaced under their ownership, which they will not prove, NOR WILL THEY EVEN REFUND SEPTEMBER'S RENT, even though I COULD NOT ENTER my unit until the springs on the doors were replaced and errant locks removed by them on the 25th. Renters should know that the walls of these units CAN BE BROKEN THROUGH, and that the owners apparently don't even notice (or care), when someone breaks the locks off your unit and steals your belongings. Nor, do they feel they should refund your rent, EVEN THOUGH YOU CANNOT GAIN ENTRY to your unit due to faulty/broken springs or changed locks.

http://youtu.be/Ida0NskGx-M


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