EXTRA SPACE STORAGE Complaint

EXTRA SPACE STORAGE Complaint

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I was set on auto pay and was charged a late charge then told auto pay was never set up


By far the worst most unprofessional company I have ever done business with. Sherman oaks Site management (especially June) at this location is extremely unprofessional, the call center reps are friendly but not much help any issues you may have need to be forwarded to the district manager Frank M who is supposed to call back within 24hrs. It's been 2 weeks, I have called everyday and still no call back from frank. I was looking for a place to store my stuff for a year but I'm now moving my stuff somewhere else and they lost my business forever. It's a shame such a nice looking facility can have people like this running it. Hopefully they get it together.


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