EXTRA SPACE STORAGE Complaint

EXTRA SPACE STORAGE Complaint

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Extra Storage Space Latonia KY


Prepaid online days before due date. Changed mind days before due date and headquarters said they "generally do not issue refunds" that I would have to talk to the district manager.

Bin had mice and stinkbugs. Roof leaked during winter.

Had rate increase. Said I was notified by US Postal. I do all my business online and there was no message/email notification of increase as other companies do. Besides, I have 2 homes and was not at the listed location during that mailing time.

Manager said couldn't use dumpster for empty boxes because it's not for customers. Should be a lock on it, then.

Plus, this page is asking for a "category" and I see nothing for storage.


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