EXTRA SPACE STORAGE Complaint
Reviewed by 
Extra Storage Space Latonia KY
Prepaid online days before due date. Changed mind days before due date and headquarters said they "generally do not issue refunds" that I would have to talk to the district manager.
Bin had mice and stinkbugs. Roof leaked during winter.
Had rate increase. Said I was notified by US Postal. I do all my business online and there was no message/email notification of increase as other companies do. Besides, I have 2 homes and was not at the listed location during that mailing time.
Manager said couldn't use dumpster for empty boxes because it's not for customers. Should be a lock on it, then.
Plus, this page is asking for a "category" and I see nothing for storage.
Bin had mice and stinkbugs. Roof leaked during winter.
Had rate increase. Said I was notified by US Postal. I do all my business online and there was no message/email notification of increase as other companies do. Besides, I have 2 homes and was not at the listed location during that mailing time.
Manager said couldn't use dumpster for empty boxes because it's not for customers. Should be a lock on it, then.
Plus, this page is asking for a "category" and I see nothing for storage.
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Review Rating: 1 out of 5
Reviewed By: piedmontatl
Company: EXTRA SPACE STORAGE
Date Added: 3 years ago
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