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EXTRA SPACE STORAGE Complaint - Extra Space storage penalizes long term customers - Extra Space Storage
EXTRA SPACE STORAGE Complaint

EXTRA SPACE STORAGE Complaint

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Extra Space storage penalizes long term customers - Extra Space Storage


Extra Space penalizes people who pay & keep their belongings stored for more than 9-12 months. After having space #d50 @ the Rosamond, CA facility since March, 2012, the rate was increased without notification. Upon calling the office at that location, I was told by Kimberly, Asst. Mgr., that Extra Space regularly raises rates every 9-12 months. Considering the fact that is does not cost the company any more to operate, this comes across as a penalty for being a long time customer. As a result of what I consider to be an abhorrent business practice, today I have given notice and will no longer be doing business with this company. Also, I will not recommend this company and will go out of my way to warn people of the scheduled increases that long time customers can expect, with no additional services being provided. Also, Kimberly's glib responses and fake concern were extremely unappreciated. When I told her I would be moving out, her response was "Wonderful!". However, I must say she is indeed correct, it will be wonderful to stop giving this corporation my hard earned money each month! Adios, Extra Space!


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Comments


dalekyhyhyh says: (4 years ago)
 0
Yes you will get charged for leaving your junk on the property. These are storage facilities, not dumps. How would you feel if someone came to your job and let their crap all over the place for you to clean? I'm pretty sure you would not like it. It is not the job of the storage personel to clean up your junk and to be perfectly honest why would anyone want you storing there if you are just going to leave a mess. Sometimes you have to look at yourself to see where the problem truly is.



Garfey22 says: (5 years ago)
 0
Yep, that's exactly what Extra Space does. My rent started out at $79 and has since gone to nearly $120. Customer loyalty means nothing to them. Also there was a large Trash Bin they used to have, where customers could throw out excess trash. That is now gone, creating a huge problem if you want to make more space in your unit - - and it's being there was one of the main reasons I selected Extra Space! (Extra Space sends you emails asking for feedback, but complaining will do you no good.) Soon the rent they're charging will override the value of my storage items. Oh, and BTW, they also charge you if you leave anything behind. Some sweet people, eh?




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