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EXTRA SPACE STORAGE Complaint - Extra Space Storage - Storage unit
EXTRA SPACE STORAGE Complaint

EXTRA SPACE STORAGE Complaint

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Extra Space Storage - Storage unit


I am renting a storage unit and I was late on my payment by 5 days and a additional lock was put on my unit, I called the storage facility to notify them that I was planing on moving my stuff out on the upcoming weekend, So I paid my bill and on that sunday I went to the storage facility to move my things out . Only to find out that the lock was still on my unit so I called the 800 number to let them know that I was at the facility and that I was unable to get into my unbit. the person on the phone said to let them ckeck my account to see if it stated that i was moving out, which it did. then he came back to the phone and told me that he would put out a call to the site manager to see if he could get someone to come and take off the lock he told me to wait for him to call back which I did after about 15or 20 minutes I called back and informed them that iI hadnt received a call and that I had rented a Truck and had 3 people there to help me remove my things I asked him could I remove the lock he told me not to.and just wait for the company to get in touch with the manager they would call me back, well a few minutes later I received a call but I couldnt hear the person on the other end of the phone and we got disconnected and now I know that it was someone calling me to let me know that the site manager was on his way, but the person knew that that we were unable to hear each other so I dont know why I didnt get a call back, so on this day I was unable to get my things out of the unit, I spent $102.00 dollars on a truck that i didnt use and I had to pay 3 guys for there time. and EXTRA SPACE HAS DONE NOTHING TO COMPENSATE ME FOR MY TIME AND MONEY !!!!


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