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EXTRA SPACE STORAGE Complaint - EXTRA SPACE STORAGE-- BE CAREFUL - Storage services
EXTRA SPACE STORAGE Complaint

EXTRA SPACE STORAGE Complaint

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EXTRA SPACE STORAGE-- BE CAREFUL - Storage services


This compliant is regarding unethical business practice of EXTRA SPACE STORAGE (1660 Oak Tree Rd, EDISON,NJ) by providing service at low rates at the beginning and then, arbitrarily raising rates at multiple intervals without proper guidelines.
We signed the Contract in 2013 September for a monthly rate of $77, there after , the rate was increased to $86 dollars in Feb 2014, in Oct 2014 the rate was increased to $95 dollars, now once again, the rate is increased to $108.29. The rate is increased three times during 18 months Term. My increase in monthly payment went from $77 to $126 (inclusive all charges). This is just unreasonable.

When questioned about the arbitrary increase, we were told that, it is their standard business practice and we were provided with an introductory offer when we signed the Contract. This is a surprise to us, we were never informed about the introductory offer. We expressed our concern with the customer service dept and told them that, if the issue was not resolved, we would complaint to BBB. We were told that, somebody from the office would revert back to us with a remedy in 48 hrs. We haven%u2019t heard back from them yet. While investigating on the issues, we learnt that, this is the common issue being faced by the Extra space customers and we also see many complaints lodged against them in different forums for their atrocities. These kind of issues must be tackled asap by the respective authorities to stop such loots.


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