EXTRA SPACE STORAGE Consumer Reviews All Reviews

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  • No issues. They work with you

    I love extra space storage because I am here in New Jersey while my furniture is out there in Florida. I've had only a few issues, and they have always been resloved? I always get the same person so that I don't have to hear the story of "I never was told, or that information was not passed on to me ". When my rate was increased, I was surprise to not have been notified first. That was because the letter was sent to my old address and they quickly resolved that months lease and was also given a resolution to my hike in monthly payment. They work with you! It's... More...
    (Shopping, Chain Stores)
    Gonzalg58's Picture   Gonzalg58    0 Comments   Comments
  • Bohemia NY

    I would definitely recommend this facility to everyone. I have had a wonderful experience thanks to the professionalism of their staff. They were very accomodating in their suggestions and I found their customer service skills to be outstanding. Moving can be so stressful and it was all that much easier dealing with professionals. Thank you for caring as much for my possessions as I do. Keep up the good work..............Maryanne More...
    MSiemer's Picture   MSiemer    0 Comments   Comments
  • Storage Staff - VERY GOOD People to work with!!

    I was with the Extra Space Unit before when they were Storage Zone. I really liked both businesses. I was very disappointed when Storage Zone left because the offered moving trucks at the 3 story storage facility which just made all sorts of sense to me. However, the guys who came in after were just as professional, if not more. Hector and Dave gave me a curtsey call each time my bill was running close to getting close to getting assessed late fees or other penalties. Gotta admit, it was my low priority bills and my payments were late often. The guys made no big deal about that.... More...
    (Home Improvement)
    1Ramos1n's Picture   1Ramos1n    0 Comments   Comments
  • Extra Space Storage Customer

    I've been with Extra Space Storage, Springfield, PA facility, for 4 years. I've found this location clean, (I've seen the manager there on weekends, evenings, etc. cleaning the facilities and grounds several times.) The staff is wonderful and attentive to me. This is important, since I work outside the U S, and at times have had to make international calls to them. When I've had special requests, they've done their best to accommodate me. Regarding the annual rate increases, I realize COB goes up each year. Sure, I believe the jumps are high. When I... More...
    DuWayne1's Picture   DuWayne1    0 Comments   Comments
  • Exceptional Customer Service!

    The managers and associates are very helpful! Their customer service was unbelievable through my entire experience: first phone call I received to set up an appointment, visiting property, moving in, and any time I visit to use my storage space. I have never used a storage facility and I did a lot of price comparison and review research online. Due to the outstanding customer service this was the only place I decided to visit and the rate is fantastic. More...
    RMerr's Picture   RMerr    0 Comments   Comments
  • Top Notch Storage

    The person to see is WENDY TEZOCO! When my wife died 2 years ago I was lost and a mess. It has taken me 2 years to recover and go back to living! During those 2 years as all my stuff AND MY WIFE's CREMATED REMAINS were in the unit WENDY TEZOCO made sure the unit was always SAFE, My LATE WIFE WAS ALWAYS RESPECTED and every need I could have and all understanding for my recovery was her personal priority. When it came time to get my LATE WIFE, CLOSE OUT MY UNIT AND TAKE HER TO MY NEW HOME WENDY TEZOCO UNDERSTOOD and was there at all times. More...
    rollinfree's Picture   rollinfree    0 Comments   Comments
  • Storage

    The manager, Steve, located in Kgn NY, was so very helpful in taking care of our needs while we needed the storage space. Plus, our unit building was always, CLEAN, NEAT and WELL SECURED!!! he tempature was also maintained as promised. Again, we can't say enough of how pleased we were with location and CARE given. Thank you again for giving the public, a safe and secured place for our MOST treasued belongings. Mr and Mrs. Donald Parete More...
    cparete's Picture   cparete    0 Comments   Comments
  • Customer Service Experience

    The best customer service, customer friendly experience I have ever had at any business. I recently rented a space with Extra space storage in Land O'Lake, Fl. I found the facility to be immaculate. The young lady at the office (Jessica) treated me as if though I was related to some high official or VIP. I mean it, very detailed, very courteous and talk about making a sale. Id definately recommend this place to anyone who wants to rent a storage place. Its like a hotel for your personal things. I feel my things are safe and I Know I can call again and speak to Jessica and have my... More...
    rilyas's Picture   rilyas    1 Comments   Comments
  • Insurance

    My overall experience was exceptional. However, I feel the subject of insuring my belongings was skimmed over so fast that I didn't realize it was being added to my monthly bill. I accept responsibility for approving the insurance, but at the time of going over the rental agreement, my mind was extremely distracted, and I was not at my best concerning important decisions. The monetary value of my belongings isn't very great and my current budget is very small. My main reason for storing my items is mostly for convenience rather than value and if I could do it over, I wouldn't... More...
    plitz's Picture   plitz    0 Comments   Comments

    I can't believe those bad reviews I read. A friend who was VERY satisfied referred me to Extra Space and since I've been there I have only had a great experience. The people there are so nice and they even give me reminder calls and send me an email before I'm due so I'm not late. Nobody else does that for me. For those people who said they got all those late charges - it's really up to you to know when your bills are due! Dah. They don't have to, but they make it easy for you. If you can't handle that, it's your own fault. As for me,I'm happy... More...
    illcudead's Picture   illcudead    0 Comments   Comments
  • Extra Space Storage

    We moved from East Coast and could not decide on the place to live in CA. Finally we though to keeping the household stuff in the storage and found this on the net and there was this special of 1st month free going on. Immediately I reserved one climate controlled room but after 1 month we decided and moved. It was excellent place for storage and very convenient and clean premises. Even the big truck can come inside. More...
    Vani's Picture   Vani    0 Comments   Comments
  • Great Customer Service

    I wouldn't normally take time out of my day to post any customer reviews, but I felt it necessary in this case. In transition from moving out of my old apartment and into my new pad, I used Extra Space Storage in East Boston, MA to store my belongings for a few months. From the moment I was greeted by the man and woman who were working at the office, I was made to feel valued, welcomed, and appreciated. They did their best to accommodate what I needed, and were such friendly people. I was in a rush, and they took extra steps to expedite my move. Also, any time I called the... More...
    JBJBJBJBJB's Picture   JBJBJBJBJB    1 Comments   Comments
  • Excellenct Customer Service

    Tonnita is a wonderful and pleasant employee. She is very helpful and knowledgeable in her occupation.She was wonderful with my son. He remembers her name still, something kids do not normally do. I never come threw Extra Space with out speaking with her. She is a remarkable woman. Anything I need or questions to be answer she also been there. My last day there leaving, I offered her a gift to should her I appreciate all her help. She refused and said what she dose is from the heart. She's express her love for people, had to put it to the test. People do not normally love there jobs... More...
    (Delivery Services)
    jai2010's Picture   jai2010    1 Comments   Comments
  • Compliment

    I just wanted the young lady that I met on the train name Tonita,to know that I rented the storage space at South Dove Street. Raul was wonder as she said he would be. This lady sold me on the train even though that location is 10 miles out the way, but she made it sound like the most wonderful place. She never lied Raul took care me like she said he would. Not only did she have my attention when she left the train the lady that was sitting behind us asked me for the information she gave me for the storage place. Sincerely, Happy New Tenant More...
    Chuflood's Picture   Chuflood    2 Comments   Comments
  • So Nice I used Them Twice

    I have used Extra Space Storage for several years for my personal belongings. The units are clean and my things are well protected in the climate controlled, secure facility. So when I needed to store some business furniture and supplies, I rented a second unit! The staff is friendly and knowledgeable. Thanks and kudos to Tony and the rest of the staff at 5201 NW 31st Avenue in Ft. Lauderdale. Clove.Burrows More...
    CloveBurrows's Picture   CloveBurrows    0 Comments   Comments
  • they make my day

    I had a very tought time with the economy and as a result i was looking to rent a storage to fit my one bedroom apartment i found a perfect one i will said everything was up to my expectation ,the staff was very profesional the level of assistence was great .,the facility was very clean and safe y really feel like my values are in good hands and secure and the price as i said before streching my budget was very accesible and competitive .y really want to share this with people who are in the same way i was .,thanks extra space storage at store # 1385 you make my day . More...
    manassa8's Picture   manassa8    0 Comments   Comments
  • I'm loving my Extra Space

    After calling 4 other storage places we finally called the 800 #. I told the 800# I was going elsewhere because of price. With in 5 minutes of hanging up, Darlene from the actual B street location called me. She was so Friendly and really appreciated me even thinking to call her store. She told me she would "find a unit that met my needs because I deserved to be at her facility" I must say I was takin back. But had to accept her challenge. WOW!!! The store was clean and safe. Existing customers were happy. Yes we rented with Extra Space. Darlene knew what she had and sold us. And... More...
    linkenjes's Picture   linkenjes    0 Comments   Comments
  • Extra Space Storage

    I have had Extra space storage for more than two years . I haven't had not one complaint since I decided to place my unused items from my house there.My only wish is that from time to time they should run a deal for continued customers.Either way I am very happy with my storage unit and how I have been treated at extra space storage in Brentwood .Keep up the good work guys. More...
    sexydcdiva's Picture   sexydcdiva    1 Comments   Comments
  • extraspace storage

    I recently had the need for a storage unit.I contacted the Extraspace facility on Tesson Ferry Road which was recommended to me by a friend and found the managers to be very helpful. The had me come to the location to look at a couple of different units so that I could decide which was best for me. They treated me very professional and the location and unit was very appealing. I originally thought I would only be there a couple of months and I have now been a customer for over a year. I would highly recommend this company/location to everyone I know. More...
    soccerboy10's Picture   soccerboy10    0 Comments   Comments


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