EXTRA SPACE STORAGE Consumer Complaints All Reviews

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  • Tack on Insurance Charge without discussion

    My big complaint with the location in Castle Rock, CO is that they tacked on an insurance charge without discussion. Insurance is apparently mandatory, but you can show them that you have your own insurance. However this was not even discussed with me. They arbitrarily assigned me an insurance level and charged me. I later found out and asked to have the lowest amount of insurance possible. They agreed to adjust my charges and told me they would mail me a refund check. I never received it. Two emails to their website "contact us" went ignored. Not even a response that they... More...
    cruzr800's Picture   cruzr800    0 Comments   Comments
  • Storage Unit - downsizing

    I found Extra Space storage when I was selling my home and needed to move my things in 2011. I rented a 10x20 unit and have been very happy with since the location is conveniently close to my new home. The faculties are clean and secure. Words of caution now-- If you are looking for long term storage this may not be the right place for you. I signed a year's lease but after 6 months Extra Space sent me a letter to say next month's rent was going up. I called and said I have a years lease and they backed away. But just a few months after the year was up the rates went, I knew... More...
    taz7901's Picture   taz7901    0 Comments   Comments
  • 8101 ne 78th st, vancouver,wa.

    I am happy with the service I got, but for one thing. The sales rep told me after I completed the transaction that they had insurance covering my things, as I did not want to buy insurance. But on a subsequent visit, the same sales man told me next month's bill would be $49.00. When I raised concern that the contract I signed was for $39.00 per month, he told me that the extra $10.00 was a mandatory insurance coverage. Then he told me to complete this review and the extra $10.00 would not be charged for next month, September. I think this is called fraud. and I will be filing a... More...
    wjgreene37's Picture   wjgreene37    0 Comments   Comments


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