EXTRA SPACE STORAGE Reviews and Complaints

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  • No issues. They work with you

    I love extra space storage because I am here in New Jersey while my furniture is out there in Florida. I've had only a few issues, and they have always been resloved? I always get the same person so that I don't have to hear the story of "I never was told, or that information was not passed on to me ". When my rate was increased, I was surprise to not have been notified first. That was because the letter was sent to my old address and they quickly resolved that months lease and was also given a resolution to my hike in monthly payment. They work with you! It's... More...
    (Shopping, Chain Stores)
    Gonzalg58's Picture   Gonzalg58    0 Comments   Comments

    This compliant is regarding unethical business practice of EXTRA SPACE STORAGE (1660 Oak Tree Rd, EDISON,NJ) by providing service at low rates at the beginning and then, arbitrarily raising rates at multiple intervals without proper guidelines. We signed the Contract in 2013 September for a monthly rate of $77, there after , the rate was increased to $86 dollars in Feb 2014, in Oct 2014 the rate was increased to $95 dollars, now once again, the rate is increased to $108.29. The rate is increased three times during 18 months Term. My increase in monthly payment went from $77 to $126... More...
    (Repair Services)
    nambiar's Picture   nambiar    0 Comments   Comments
  • Extra Storage Space Latonia KY

    Prepaid online days before due date. Changed mind days before due date and headquarters said they "generally do not issue refunds" that I would have to talk to the district manager. Bin had mice and stinkbugs. Roof leaked during winter. Had rate increase. Said I was notified by US Postal. I do all my business online and there was no message/email notification of increase as other companies do. Besides, I have 2 homes and was not at the listed location during that mailing time. Manager said couldn't use dumpster for empty boxes because it's not for customers. Should... More...
    piedmontatl's Picture   piedmontatl    0 Comments   Comments
  • Tack on Insurance Charge without discussion

    My big complaint with the location in Castle Rock, CO is that they tacked on an insurance charge without discussion. Insurance is apparently mandatory, but you can show them that you have your own insurance. However this was not even discussed with me. They arbitrarily assigned me an insurance level and charged me. I later found out and asked to have the lowest amount of insurance possible. They agreed to adjust my charges and told me they would mail me a refund check. I never received it. Two emails to their website "contact us" went ignored. Not even a response that they... More...
    cruzr800's Picture   cruzr800    0 Comments   Comments
  • Bohemia NY

    I would definitely recommend this facility to everyone. I have had a wonderful experience thanks to the professionalism of their staff. They were very accomodating in their suggestions and I found their customer service skills to be outstanding. Moving can be so stressful and it was all that much easier dealing with professionals. Thank you for caring as much for my possessions as I do. Keep up the good work..............Maryanne More...
    MSiemer's Picture   MSiemer    0 Comments   Comments
  • Employment

    Extra space is suppose to be a great place to work. I have tried for 7 months to get an interview and have applied for assistant manager, manager and district manager for fulltime. I have had over 15 applications applied and every time I never receive a call at all. I get either a cancelled, filled or closed status on my applications. I have over 10 years self storage management experience and over 20 years in customer service. I cannot seems to get any headway in obtaining an interview. Why is it so hard to get a career with Extra Space? Seems you do not want a qualified applicant that... More...
    Gregg64's Picture   Gregg64    0 Comments   Comments
  • Storage Staff - VERY GOOD People to work with!!

    I was with the Extra Space Unit before when they were Storage Zone. I really liked both businesses. I was very disappointed when Storage Zone left because the offered moving trucks at the 3 story storage facility which just made all sorts of sense to me. However, the guys who came in after were just as professional, if not more. Hector and Dave gave me a curtsey call each time my bill was running close to getting close to getting assessed late fees or other penalties. Gotta admit, it was my low priority bills and my payments were late often. The guys made no big deal about that.... More...
    (Home Improvement)
    1Ramos1n's Picture   1Ramos1n    0 Comments   Comments
  • Worst Customer Service

    Had 3 units rented at Extra Space storage for several years. Last Friday could not find key for one of my units so, had Extra Space storage employee cut lock of the unit so i could access it. Transferred the lock from one of my other units to the unit I had locked removed. Even though I was the contractual paid in full tenant for all three units the next day they rented out my unit to another tenant without notifying or contacting me. There only response was "It is company policy to rent out any unit that does not have a lock on it even though it is currently being rented by another... More...
    KellyKyle2009's Picture   KellyKyle2009    0 Comments   Comments
  • Extra Space Storage Customer

    I've been with Extra Space Storage, Springfield, PA facility, for 4 years. I've found this location clean, (I've seen the manager there on weekends, evenings, etc. cleaning the facilities and grounds several times.) The staff is wonderful and attentive to me. This is important, since I work outside the U S, and at times have had to make international calls to them. When I've had special requests, they've done their best to accommodate me. Regarding the annual rate increases, I realize COB goes up each year. Sure, I believe the jumps are high. When I... More...
    DuWayne1's Picture   DuWayne1    0 Comments   Comments
  • Fees / Fees / Fees

    Have been a customer of extra space for 2.5 years - Sapce Center Blvd. Houston TX. I pay late every month because the due date does not concide with my pay dates, pay $25.00 extra every month. My problem so no complaints. Tried to pay June payment on 25th had internet issue could not process payment, tried the next day to make payment. I now owed June and July plus extra fees. Could not pay, talked to facility manager, she can't do anything. Told me to call District Manager, Anthony Young and she would send him an email to call me. Email was not sent I have called District... More...
  • Extra Space Storage

    I am renting a storage unit and I was late on my payment by 5 days and a additional lock was put on my unit, I called the storage facility to notify them that I was planing on moving my stuff out on the upcoming weekend, So I paid my bill and on that sunday I went to the storage facility to move my things out . Only to find out that the lock was still on my unit so I called the 800 number to let them know that I was at the facility and that I was unable to get into my unbit. the person on the phone said to let them ckeck my account to see if it stated that i was moving out, which it did.... More...
    Dawnie001's Picture   Dawnie001    0 Comments   Comments

    When They took over my rent was $135. Was notified by post card it's now $150. Their web page states $136 walk up rate and $116 web rate. It is very clear THEY DO NOT CARE about their CURRENT CUSTOMERS and remember, once you sign up, you will be a current customer. The on site office does not answer the phone and their 800 system will transfer you to a random office anywhere in the country. The amount of intimidation they heave on the customer to pay early and not be late is not to be believed. Beware, go elsewhere, I will. NO HONOR, NO TRUST! More...
    Endler's Picture   Endler    0 Comments   Comments
  • Exceptional Customer Service!

    The managers and associates are very helpful! Their customer service was unbelievable through my entire experience: first phone call I received to set up an appointment, visiting property, moving in, and any time I visit to use my storage space. I have never used a storage facility and I did a lot of price comparison and review research online. Due to the outstanding customer service this was the only place I decided to visit and the rate is fantastic. More...
    RMerr's Picture   RMerr    0 Comments   Comments
  • Extra Space Storage is horrible!

    I do NOT recommend Extra Space Storage! Their prices grow like mushrooms and they don't care about customers at all! In two years the price for my storage almost doubled! And after 2 years when I had an issue with them (too long to write here), they could not resolve it locally, so I wrote a letter to the CEO of Extra Space Storage and nobody even bothered to reply to my mail! And their Customer Support refused to give me the CEO's address, I had to find it on the internet! That is how much they value their customers! I'm looking for a new storage, but there is no way I will... More...
    mawius's Picture   mawius    2 Comments   Comments
  • Unsafe Units with unsecured facility

    I moved my stuff into a unit that the door can be easily open when it is locked without breaking it. But I did not think that somebody would steal my stuff. While I was moving my furnitures out of the unit I noticed that my 40" LCD Tv was stolen. Since my door was not broken the insurance compony refused to pay for my TV. Also, since the facility did not have security comeras, I could not figure out how they get into my unit. In addition to all, even though I moved out on 7/16/2013 they charge my whole month. After they charge me whole month they rented my unit to someone else on... More...
  • Extra Space Storage Price Increase

    I rented a 5x5 space at the Extra Space Storage on Cheshire Bridge Road in Atlanta. I was offered a great rate to move in! After just 4 months my rate was rasied by $10.00 a month. Crystal the Employee taking my call was so RUDE, she was to busy arguing and stating the "policies" to even listen to what I was saying. If all locations have the same customer service as this one go somewhere else! I am moving my items to public storage, same size unit for 25.00 less a month! More...
    pianoman77's Picture   pianoman77    1 Comments   Comments
  • Top Notch Storage

    The person to see is WENDY TEZOCO! When my wife died 2 years ago I was lost and a mess. It has taken me 2 years to recover and go back to living! During those 2 years as all my stuff AND MY WIFE's CREMATED REMAINS were in the unit WENDY TEZOCO made sure the unit was always SAFE, My LATE WIFE WAS ALWAYS RESPECTED and every need I could have and all understanding for my recovery was her personal priority. When it came time to get my LATE WIFE, CLOSE OUT MY UNIT AND TAKE HER TO MY NEW HOME WENDY TEZOCO UNDERSTOOD and was there at all times. More...
    rollinfree's Picture   rollinfree    0 Comments   Comments
  • DON'T DO IT!!!!

    Since I stored my belongings in the Culver City ESS they have raised my rates approx. every 2 months so I now pay $230 a month for my 10x10 unit. In addition, I just received this notice via email - this should be criminal: We are making some changes to your lease for storage unit #XXXX at our facility located at 5855 W Centinela Ave, Los Angeles, CA, 90045 and want to make sure you were informed. These changes include the following: · Any disputes between you and Extra Space Storage, other than those excepted, will be decided via neutral binding arbitration, as more... More...
    Anom7825's Picture   Anom7825    0 Comments   Comments
  • Extra Space storage penalizes long term customers

    Extra Space penalizes people who pay & keep their belongings stored for more than 9-12 months. After having space #d50 @ the Rosamond, CA facility since March, 2012, the rate was increased without notification. Upon calling the office at that location, I was told by Kimberly, Asst. Mgr., that Extra Space regularly raises rates every 9-12 months. Considering the fact that is does not cost the company any more to operate, this comes across as a penalty for being a long time customer. As a result of what I consider to be an abhorrent business practice, today I have given notice and will... More...
    Marsha's Picture   Marsha    3 Comments   Comments
  • Steep Fines and Little Customer Service

    Was recently notified I was late on my monthly payment. Besides racking up the fines, Extra Space also slapped on an 85-dollar fine which the counter folks could not explain how it was used only to say 'standard industry fee'. I offered to pay a partial payment on Friday and the remaining on a Monday. Was told no partial payments accepted, all the while the fines kept mounting. Finally ended up paying 279.00 dollars on a unit that I normally pay 80 dollars on. Spoke to a MGR in Kansas City who explained the 85 dollar fee went to auction fees and advertising but 'Extra... More...
    DerikL's Picture   DerikL    0 Comments   Comments
  • Storage Unit - downsizing

    I found Extra Space storage when I was selling my home and needed to move my things in 2011. I rented a 10x20 unit and have been very happy with since the location is conveniently close to my new home. The faculties are clean and secure. Words of caution now-- If you are looking for long term storage this may not be the right place for you. I signed a year's lease but after 6 months Extra Space sent me a letter to say next month's rent was going up. I called and said I have a years lease and they backed away. But just a few months after the year was up the rates went, I knew... More...
    taz7901's Picture   taz7901    0 Comments   Comments

    I have been using the Extra Space Storage Units in San Dimas, CA for the past couple years on and off. I just recently put my stuff back into storage and within the past month, I got a phone call saying my unit was broken into!! Not only was it my unit, TEN OTHER UNITS were also suffered by this. I can see if this was a freaky situation and some came into one unit, but TEN! That seems too planned.... and to top it off, Extra Space must have got the "5 month itch" because I got a letter a week after the break-in stating that they were RAISING my rent by $16/month. No help was given... More...
    shellbell06's Picture   shellbell06    1 Comments   Comments
  • Unequal opportunity

    At first extra storage was great and friendly. However after 2 instances of shortly exceding our time only a couple minutes, and 1 other when my car wouldnt start, even with security there they were going to make me leave my car there and make me and my wife find our own way home!!! Then have the odassity to repremand me by restricting my access to only 2 hrs a day and only up until 6 pm. I dont have a perfect track record for payments but im a struggelling honorably discharged vet that in my opinion was discriminated aginst. More...
  • They will raise your rates constantly!

    I had a storage unit here for nearly four years. In that period of time Extra Space purchased these units. My rate was increased by 61%. I have since terminated my contract there. What is really disturbing is, I posted a review outlining my experience to their website but it was never published. I also posted the same thing on their Facebook page. I asked them to explain why rates constantly go up. After being ignored for a month, they deleted all of my posts from their Facebook page and barred me from being able to post anymore. I guess they don't want potential suckers...I... More...
    gextra's Picture   gextra    1 Comments   Comments
  • Space rent increases

    Jan, 20 / 13: I've been a tenant at my currant storage yard for 6 years." Extra space storage " purchase and took over this location a year ago. Befor the took over, I never got more then a $10 a year increase. Since they took over, they've raise my 4 times for $61 total. And I'm now paying $47 more then what their charging new customers to move in. Since "Extra space" is so greedy and disrespectful to loyal, long term customers, I'm now looking for a new place. I recommend to anybody looking for a long term space to rent, DO NOT CHOSE " EXTRA... More...
    CWright's Picture   CWright    2 Comments   Comments



mslynnshair says: (4 years ago)
EXTRA SPACE STORAGE...My son renting Unit #371 in West Sacramento, CA and lost in a auction on July 16, 2014. I attended the auction along with my brother who was the bidder. I made a statement that "My family was illegally evicted and is in hardship so please keep the bids down". The auction caller got upset and threaten to put me out if I said another word. The bidders became silent after the small misconduct of the auction caller and the bids began. The caller started at $1, $50, $100, $200, $225, $585. The problem is everybody was silent except my brother who the caller was looking eye to eye. My brother asked loudly after $200 "who am I bidding against" and the auction caller once again ask my brother "can you afford $585 well it sold. We stood around and ask many who bought the unit, before we ask the auction caller who bought it. The caller reply "a regular and I make sure you get your personal value back."
We continue to call until the clerk return my son trophies. We continue to call again to get the rest of our personal belonging. But when I ask the clerk "is today another auction and it have to be the auction caller who got our storage because he's here and your calling (recorded conversation). She got upset and they refuse to give us our personal belonging.
The auction caller violated the "Auction Act" , he should of told my brother that he would also be bidding in auction, which that is a conflict. And seems very illegal.
In the unit was my home belonging (bath, bedroom, livingroom, kitchen), product to my Non-Profit Organization teaching youth and adults to become Designer Seamstress and Beyond (Fashion Show Outfit, Championship Jerseys, Patent Products, clothes, history irons, sewing machines, computer, cabinets, file cabinet, t-shirt, mouse, cups apron, etc creation products. Along with my son personals ie pictures with the mayor, prom, murdered brother's and the memomoirs; handmade clothing "Made With Love By Patricia" labeled in the inside, (i.e prom outfit, graduation, casual clothing).
My son wrote a letter asking for his personal belonging. The storage sent my son $150 and email telling him what they did was legal.
I am just in hope of getting or buying back my extreme valued personal product.
My brother will be seeking legal advice and to pursue this matter.
I will post an many lost n found add.
The cruel and unusual act of the storage was; My bill was $334, I had $300, We waited almost two hours for the caller to arrive, I ask the clerk a few time to call the owner or boss to see if he would except my payment. She refuse, but she was also the assistance to the auction caller. She also was the one who told me he was in town as the auction caller for the day she called me to pick up a small box with our trophies inside. Conflict! mslynnshair@aol.com...please subject auction

storagescam says: (4 years ago)
unreasonable rate increases ...too much increase in too short a time from previous increase seems to be an industry wide bait & switch scam which government has failed to regulate. The storage companies tout month-to month plans a s "convenience" to their customers when in fact it's all set up to raise rates knowing the expense & time factor with typically force customer to remain...why government/biz regulators have not closed whatever loophole these companies seem to be capitalizing is outrageous

suva says: (6 years ago)
The Extra Space Storage in Pleasanton is very convenient for moving. I have no problem with renting truck if needed. Because the U-Haul Rental is just across the street.The new on site manager is very friendly and helpful. This place is highly recommended. Dan Suva

gbstotherescue says: (6 years ago)
My unit is in Brooklyn. Like so many others on this site, I was lied to both in regard to charges -- no mention was made of mandatory insurance and move-in fees -- and the condition of the facility: shortly before my move-in the facility had experienced massive leakage problems, something I should have been told of. On top of that, the manager recommended a mover who also turned out to be a crook, charging me more than our agreed upon rate. I wonder if the majority of Mormon owned businesses are so unethical; actually I hope so -- a little propaganda in this direction might help Obama's chances.

sonofthemosthigh says: (8 years ago)
I stored with Extra space and this turned out to be one very bad deal from the start.They are more interested in foreclosing and auctioning people's property especially if you are a person of color.Also thier office in Earhart Gaitherburg MD there is no diversity ad the current staff there is rude.When i went to rent a space, they assigne me the only one that had a large camera at the door,yet oher unit where available.They treat people of color more like criminals than customers and they are not interested in getting a late payment other than auctioning peoples property.This criminal cartel with some criminal bidders needs to be invetigated.They autioned my things even though i offered to pay including my personal stuff.

tomcc says: (8 years ago)
I just had $1300 stolen from me from the extra space storage unit in fredericksburg va. the one on 2403. This was my student loans funds. Called the police and the little squat woman acted like these people were her lost lost kin and I was a criminal.

How they got into that unit I don't know but I would sa--beware of buying a lock from them. They might have a universal key

extrasucks says: (9 years ago)
if you are a business becareful doing business with them - they don't keep their word on making sure the ac works - but they will make sure to increase your rate.

extrasucks says: (9 years ago)
they are terrible they steal from units and they treat their people like crap - they raise the rate after 3 months to make more money and don't address customers issues. They also don't treat hispanics very well within the company

dennisnano says: (9 years ago)
The value of the storage units was far better than competing companies! Access to the yard was simple and has wide drive aisles to permit car doors to be open while other vehicles drive by.

The staff was always friendly, knowledgeable of policies and conditions of rental terms and always treated one with the most respect.

Despite the always blowing New Mexican winds, the property was clean and free of trash and blowing leaves! The dumpsters were adequate in size and could accommodate the usual daily trash without overflowing. I was very satisfied.

I had no trouble moving between storage units when I needed to downsize square footage and moving out was very easy with one visit to the office! NO hassles, no frustrations!

dennisnano says: (9 years ago)
The value of the storage units was far better than competing companies! Access to the yard was simple and has wide drive aisles to permit car doors to be open while other vehicles drive by.

The staff was always friendly, knowledgeable of policies and conditions of rental terms and always treated one with the most respect.

Despite the always blowing New Mexican winds, the property was clean and free of trash and blowing leaves! The dumpsters were adequate in size and could accommodate the usual daily trash without overflowing. I was very satisfied.

I had no trouble moving between storage units when I needed to downsize square footage and moving out was very easy with one visit to the office! NO hassles, no frustrations!

MicheleD1012 says: (9 years ago)
Truly a sorry excuse for a storage facility. New manager started charging outrageous late fees, as much as my monthly payment. It got to the point where I told them I'd rather they burn all of my belongings than put me through this ordeal.

Antispace says: (10 years ago)
I have a comment about Extra Space. They lie to customers, lie about security, raise rent even in our current economic state, and screw over good employees while praising the rude ones. Used to work there but cant get high in company, only reason I can see is that I'm not Mormon. Morons.

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