EXTRA SPACE STORAGE Reviews and Complaints

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EXTRA SPACE STORAGE Reviews

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  • EXTRA SPACE STORAGE IS A PRICE GOUGING SHAM



    When They took over my rent was $135. Was notified by post card it's now $150. Their web page states $136 walk up rate and $116 web rate. It is very clear THEY DO NOT CARE about their CURRENT CUSTOMERS and remember, once you sign up, you will be a current customer. The on site office does not answer the phone and their 800 system will transfer you to a random office anywhere in the country. The amount of intimidation they heave on the customer to pay early and not be late is not to be believed. Beware, go elsewhere, I will. NO HONOR, NO TRUST! More...
    (Miscellaneous)
    Endler's Picture   Endler    0 Comments   Comments
  • Exceptional Customer Service!



    The managers and associates are very helpful! Their customer service was unbelievable through my entire experience: first phone call I received to set up an appointment, visiting property, moving in, and any time I visit to use my storage space. I have never used a storage facility and I did a lot of price comparison and review research online. Due to the outstanding customer service this was the only place I decided to visit and the rate is fantastic. More...
    (Miscellaneous)
    RMerr's Picture   RMerr    0 Comments   Comments
  • Extra Space Storage is horrible!



    I do NOT recommend Extra Space Storage! Their prices grow like mushrooms and they don't care about customers at all! In two years the price for my storage almost doubled! And after 2 years when I had an issue with them (too long to write here), they could not resolve it locally, so I wrote a letter to the CEO of Extra Space Storage and nobody even bothered to reply to my mail! And their Customer Support refused to give me the CEO's address, I had to find it on the internet! That is how much they value their customers! I'm looking for a new storage, but there is no way I will... More...
    (Miscellaneous)
    mawius's Picture   mawius    0 Comments   Comments
  • Unsafe Units with unsecured facility



    I moved my stuff into a unit that the door can be easily open when it is locked without breaking it. But I did not think that somebody would steal my stuff. While I was moving my furnitures out of the unit I noticed that my 40" LCD Tv was stolen. Since my door was not broken the insurance compony refused to pay for my TV. Also, since the facility did not have security comeras, I could not figure out how they get into my unit. In addition to all, even though I moved out on 7/16/2013 they charge my whole month. After they charge me whole month they rented my unit to someone else on... More...
    (Insurance)
  • Extra Space Storage Price Increase



    I rented a 5x5 space at the Extra Space Storage on Cheshire Bridge Road in Atlanta. I was offered a great rate to move in! After just 4 months my rate was rasied by $10.00 a month. Crystal the Employee taking my call was so RUDE, she was to busy arguing and stating the "policies" to even listen to what I was saying. If all locations have the same customer service as this one go somewhere else! I am moving my items to public storage, same size unit for 25.00 less a month! More...
    (Miscellaneous)
    pianoman77's Picture   pianoman77    1 Comments   Comments
  • Top Notch Storage



    The person to see is WENDY TEZOCO! When my wife died 2 years ago I was lost and a mess. It has taken me 2 years to recover and go back to living! During those 2 years as all my stuff AND MY WIFE's CREMATED REMAINS were in the unit WENDY TEZOCO made sure the unit was always SAFE, My LATE WIFE WAS ALWAYS RESPECTED and every need I could have and all understanding for my recovery was her personal priority. When it came time to get my LATE WIFE, CLOSE OUT MY UNIT AND TAKE HER TO MY NEW HOME WENDY TEZOCO UNDERSTOOD and was there at all times. More...
    (Miscellaneous)
    rollinfree's Picture   rollinfree    0 Comments   Comments
  • DON'T DO IT!!!!



    Since I stored my belongings in the Culver City ESS they have raised my rates approx. every 2 months so I now pay $230 a month for my 10x10 unit. In addition, I just received this notice via email - this should be criminal: We are making some changes to your lease for storage unit #XXXX at our facility located at 5855 W Centinela Ave, Los Angeles, CA, 90045 and want to make sure you were informed. These changes include the following: · Any disputes between you and Extra Space Storage, other than those excepted, will be decided via neutral binding arbitration, as more... More...
    (Miscellaneous)
    Anom7825's Picture   Anom7825    0 Comments   Comments
  • Extra Space storage penalizes long term customers



    Extra Space penalizes people who pay & keep their belongings stored for more than 9-12 months. After having space #d50 @ the Rosamond, CA facility since March, 2012, the rate was increased without notification. Upon calling the office at that location, I was told by Kimberly, Asst. Mgr., that Extra Space regularly raises rates every 9-12 months. Considering the fact that is does not cost the company any more to operate, this comes across as a penalty for being a long time customer. As a result of what I consider to be an abhorrent business practice, today I have given notice and will... More...
    (Miscellaneous)
    Marsha's Picture   Marsha    2 Comments   Comments
  • Steep Fines and Little Customer Service



    Was recently notified I was late on my monthly payment. Besides racking up the fines, Extra Space also slapped on an 85-dollar fine which the counter folks could not explain how it was used only to say 'standard industry fee'. I offered to pay a partial payment on Friday and the remaining on a Monday. Was told no partial payments accepted, all the while the fines kept mounting. Finally ended up paying 279.00 dollars on a unit that I normally pay 80 dollars on. Spoke to a MGR in Kansas City who explained the 85 dollar fee went to auction fees and advertising but 'Extra... More...
    (Miscellaneous)
    DerikL's Picture   DerikL    0 Comments   Comments
  • Storage Unit - downsizing



    I found Extra Space storage when I was selling my home and needed to move my things in 2011. I rented a 10x20 unit and have been very happy with since the location is conveniently close to my new home. The faculties are clean and secure. Words of caution now-- If you are looking for long term storage this may not be the right place for you. I signed a year's lease but after 6 months Extra Space sent me a letter to say next month's rent was going up. I called and said I have a years lease and they backed away. But just a few months after the year was up the rates went, I knew... More...
    (Miscellaneous)
    taz7901's Picture   taz7901    0 Comments   Comments
  • "SECURED UNITS" = STOLEN STUFF!!



    I have been using the Extra Space Storage Units in San Dimas, CA for the past couple years on and off. I just recently put my stuff back into storage and within the past month, I got a phone call saying my unit was broken into!! Not only was it my unit, TEN OTHER UNITS were also suffered by this. I can see if this was a freaky situation and some came into one unit, but TEN! That seems too planned.... and to top it off, Extra Space must have got the "5 month itch" because I got a letter a week after the break-in stating that they were RAISING my rent by $16/month. No help was given... More...
    (Miscellaneous)
    shellbell06's Picture   shellbell06    0 Comments   Comments
  • Unequal opportunity



    At first extra storage was great and friendly. However after 2 instances of shortly exceding our time only a couple minutes, and 1 other when my car wouldnt start, even with security there they were going to make me leave my car there and make me and my wife find our own way home!!! Then have the odassity to repremand me by restricting my access to only 2 hrs a day and only up until 6 pm. I dont have a perfect track record for payments but im a struggelling honorably discharged vet that in my opinion was discriminated aginst. More...
    (Miscellaneous)
  • They will raise your rates constantly!



    I had a storage unit here for nearly four years. In that period of time Extra Space purchased these units. My rate was increased by 61%. I have since terminated my contract there. What is really disturbing is, I posted a review outlining my experience to their website but it was never published. I also posted the same thing on their Facebook page. I asked them to explain why rates constantly go up. After being ignored for a month, they deleted all of my posts from their Facebook page and barred me from being able to post anymore. I guess they don't want potential suckers...I... More...
    (Miscellaneous)
    gextra's Picture   gextra    1 Comments   Comments
  • Space rent increases



    Jan, 20 / 13: I've been a tenant at my currant storage yard for 6 years." Extra space storage " purchase and took over this location a year ago. Befor the took over, I never got more then a $10 a year increase. Since they took over, they've raise my 4 times for $61 total. And I'm now paying $47 more then what their charging new customers to move in. Since "Extra space" is so greedy and disrespectful to loyal, long term customers, I'm now looking for a new place. I recommend to anybody looking for a long term space to rent, DO NOT CHOSE " EXTRA... More...
    (Miscellaneous)
    CWright's Picture   CWright    2 Comments   Comments
  • extra space storage



    This is place is horrible. They charge you $80.00 if you are late over 30 days for so called advertising when they did no advertising at all! They fee's go up every few months. I purchased a $67.00 unit because I am on a fixed income. When I got there it was an added $9.00 of insurance that I didn't even want. Then after a few months they increased fee's by another $9.00. I moved my stuff out and went back to public storage. I will never leave them again! More...
    (Advertising)
    lakesharay's Picture   lakesharay    1 Comments   Comments
  • Horrible customer service



    Extra Space Storage, Kihei, Maui, HI%u2026..This place doesn't even deserve 1 star. Their people know nothing about customer service and tried to make me pay more money for their mistake. 1 month ago i stored two very expensive, custom made SUP's (stand up paddle boards). One of their employees moved me to a second unit because the first one she showed me wasn't the advertised 5x5...it was obviously smaller. So she took me to another unit and said i could have that one and she would take care of changing the unit number. She obviously didn't do that because a few days... More...
    (Miscellaneous)
    surfkook's Picture   surfkook    0 Comments   Comments
  • Not "secure," poor customer service, unreasonable management



    I have had a 15'x15' space with Extra Space Storage for 7 years. On September 6, 2012, I discovered the locks were not my locks, and thus had to have one lock cut off to gain entry. I could not gain full entry because all of the springs were broken on the three doors to this unit, and I was told they could be replaced that day. But, more disturbingly, I saw a gaping hole on the wall of my side of the unit, that had been replaced on the adjacent side unit (and that unit had received a new door), and it looked like my space had been vandalized. Extra Space Storage could not replace... More...
    (Miscellaneous)
    Zookeeper's Picture   Zookeeper    0 Comments   Comments
  • refusal of payment



    As a customer of extra space storage since 2010, I have had price hikes, refusal of partial payments ... Because store contact # 8152 refuses to take a partial payment I have to wait until the end of the month to make a payment receiving two late fees... This issue should be addressed I would love to move but don't have the money to do so... Is it legal for a company to refuse payment... Their every so often increase and the refusal to take partial payments makes it hard on a single mother like myself who works part-time and gets paid on the 15 and the 30 th of the month...I paid my... More...
    (Miscellaneous)
  • Storage



    The manager, Steve, located in Kgn NY, was so very helpful in taking care of our needs while we needed the storage space. Plus, our unit building was always, CLEAN, NEAT and WELL SECURED!!! he tempature was also maintained as promised. Again, we can't say enough of how pleased we were with location and CARE given. Thank you again for giving the public, a safe and secured place for our MOST treasued belongings. Mr and Mrs. Donald Parete More...
    (Miscellaneous)
    cparete's Picture   cparete    0 Comments   Comments
  • Storage Unit



    I have a few issues before my unit was overdue ive had a few issues they unknowing to me, went up on my rent,second when removing some things their was rodent in bag from unit , third i feel this place is a scam they help people they want and if they feel you have something of value then they will not work with you with pmts. fourth i received no notice regarding my unit .. I came in on tues. and was told that my things r to be sold .. I will go to court if this is done..I do not recommend this place to no one i mean no one..Beware of the scams .. false advertisement also..Cockeysville... More...
    (Advertising)
  • 8101 ne 78th st, vancouver,wa.



    I am happy with the service I got, but for one thing. The sales rep told me after I completed the transaction that they had insurance covering my things, as I did not want to buy insurance. But on a subsequent visit, the same sales man told me next month's bill would be $49.00. When I raised concern that the contract I signed was for $39.00 per month, he told me that the extra $10.00 was a mandatory insurance coverage. Then he told me to complete this review and the extra $10.00 would not be charged for next month, September. I think this is called fraud. and I will be filing a... More...
    (Insurance)
    wjgreene37's Picture   wjgreene37    0 Comments   Comments
  • Poor Customer Service and Mold



    Upon moving in I received the internet pricing for my unit. I wasn't sure that I needed such a large unit but was assured that I could always change to a smaller unit later and get the internet pricing. Tony explained that this isn't possible and whoever told me that gave me the wrong information. In the process of trying to downsize my belongings I was confronted by Tony for accessing my unit too often and for too long (1-3 days a week, 5 mins to 5 hrs). According to Tony it appeared that I was living in the unit. Take note, there are motion sensors in the hallway to keep the... More...
    (Miscellaneous)
    chargersxt's Picture   chargersxt    2 Comments   Comments
  • ROBBING ME AT MY EXPENSE



    I went in to the Milton St location in Dedham, MA today where I've had a 10x10 storage unit since Nov 2011 and was giving it up 16 days before my lease was to end. When I inquired about a possible rebate for a half month's rent which was already paid, the clerk wasn't sure how to answer that, but the clerk's district manager happened to be at that location sitting right behind him and told me I could not get any refund, and about a half dozen times throughout my inquiry (I might add) he repeated the same phrase..."IT'S JUST OUR POLICY"...and he... More...
    (Miscellaneous)
  • Excessive fee increases



    Extra Space Storage has great starter fees but increases its fees every nine months. My first increase was around 41%, next it was 18% followed in nine months by 15%. I am not sure when it would end so I cancelled my unit and moved out. The manager admitted that most people just accept the rate increases - moving out is a burden. I have other options so for me the cost could not be justified. I am sure their business model works well for them, but it seem a bit underhanded. My suggestion would be to use them for short term renal only. More...
    (Miscellaneous)
    FunnyOldGuy's Picture   FunnyOldGuy    0 Comments   Comments
  • Extra Space Santa Fe New Mexico



    I actually had the unfortunate opportunity to work for this MEGA-CORPORATION and it was the worst experience of my life. This company thinks NOTHING of their customers or their employees, only their profit margin and satisfying their investors. They raise rent rates every 6 months and if you don't like it you can take a hike!. Their logic and business policy is "if you don't rent from us, someone else will" and "if you move out, we'll get someone to take your place". If you are ever thinking about working for this company, or renting from them... More...
    (Real Estate, Brokers, Mortgages)
  • Customer Service Experience



    The best customer service, customer friendly experience I have ever had at any business. I recently rented a space with Extra space storage in Land O'Lake, Fl. I found the facility to be immaculate. The young lady at the office (Jessica) treated me as if though I was related to some high official or VIP. I mean it, very detailed, very courteous and talk about making a sale. Id definately recommend this place to anyone who wants to rent a storage place. Its like a hotel for your personal things. I feel my things are safe and I Know I can call again and speak to Jessica and have my... More...
    (Furniture)
    rilyas's Picture   rilyas    1 Comments   Comments
  • Charged Full Month for a Half Month



    This business is simply unethical. I moved my things out mid month with the understanding that the month would be prorated. No one contacted me until I started a complaint. I had a feeling that this company is unethical so a few days after moving out, I videotaped my lock-out. It's bad enough that they wouldn't prorate but then locking me out immediately after I moved my things is probably illegal so I think they need a small claims judgement against them. If they are going to stick people with a month notice then the unit should be theirs for that month, but they have... More...
    (Shopping, Chain Stores)
    santacruzmik's Picture   santacruzmik    0 Comments   Comments

EXTRA SPACE STORAGE Reviews By Product


EXTRA SPACE STORAGE Comments


suva says: (1 year ago)
 0
The Extra Space Storage in Pleasanton is very convenient for moving. I have no problem with renting truck if needed. Because the U-Haul Rental is just across the street.The new on site manager is very friendly and helpful. This place is highly recommended. Dan Suva



gbstotherescue says: (2 years ago)
 0
My unit is in Brooklyn. Like so many others on this site, I was lied to both in regard to charges -- no mention was made of mandatory insurance and move-in fees -- and the condition of the facility: shortly before my move-in the facility had experienced massive leakage problems, something I should have been told of. On top of that, the manager recommended a mover who also turned out to be a crook, charging me more than our agreed upon rate. I wonder if the majority of Mormon owned businesses are so unethical; actually I hope so -- a little propaganda in this direction might help Obama's chances.



sonofthemosthigh says: (3 years ago)
 0
I stored with Extra space and this turned out to be one very bad deal from the start.They are more interested in foreclosing and auctioning people's property especially if you are a person of color.Also thier office in Earhart Gaitherburg MD there is no diversity ad the current staff there is rude.When i went to rent a space, they assigne me the only one that had a large camera at the door,yet oher unit where available.They treat people of color more like criminals than customers and they are not interested in getting a late payment other than auctioning peoples property.This criminal cartel with some criminal bidders needs to be invetigated.They autioned my things even though i offered to pay including my personal stuff.



tomcc says: (4 years ago)
 0
I just had $1300 stolen from me from the extra space storage unit in fredericksburg va. the one on 2403. This was my student loans funds. Called the police and the little squat woman acted like these people were her lost lost kin and I was a criminal.

How they got into that unit I don't know but I would sa--beware of buying a lock from them. They might have a universal key



extrasucks says: (5 years ago)
 0
if you are a business becareful doing business with them - they don't keep their word on making sure the ac works - but they will make sure to increase your rate.



extrasucks says: (5 years ago)
 0
they are terrible they steal from units and they treat their people like crap - they raise the rate after 3 months to make more money and don't address customers issues. They also don't treat hispanics very well within the company



dennisnano says: (5 years ago)
 -1
The value of the storage units was far better than competing companies! Access to the yard was simple and has wide drive aisles to permit car doors to be open while other vehicles drive by.

The staff was always friendly, knowledgeable of policies and conditions of rental terms and always treated one with the most respect.

Despite the always blowing New Mexican winds, the property was clean and free of trash and blowing leaves! The dumpsters were adequate in size and could accommodate the usual daily trash without overflowing. I was very satisfied.

I had no trouble moving between storage units when I needed to downsize square footage and moving out was very easy with one visit to the office! NO hassles, no frustrations!



dennisnano says: (5 years ago)
 0
The value of the storage units was far better than competing companies! Access to the yard was simple and has wide drive aisles to permit car doors to be open while other vehicles drive by.

The staff was always friendly, knowledgeable of policies and conditions of rental terms and always treated one with the most respect.

Despite the always blowing New Mexican winds, the property was clean and free of trash and blowing leaves! The dumpsters were adequate in size and could accommodate the usual daily trash without overflowing. I was very satisfied.

I had no trouble moving between storage units when I needed to downsize square footage and moving out was very easy with one visit to the office! NO hassles, no frustrations!



MicheleD1012 says: (5 years ago)
 0
Truly a sorry excuse for a storage facility. New manager started charging outrageous late fees, as much as my monthly payment. It got to the point where I told them I'd rather they burn all of my belongings than put me through this ordeal.



Antispace says: (5 years ago)
 +1
I have a comment about Extra Space. They lie to customers, lie about security, raise rent even in our current economic state, and screw over good employees while praising the rude ones. Used to work there but cant get high in company, only reason I can see is that I'm not Mormon. Morons.




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