EXTRA SPACE STORAGE Complaint
Reviewed by 
Extra Space Storage - Storage unit
I am renting a storage unit and I was late on my payment by 5 days and a additional lock was put on my unit, I called the storage facility to notify them that I was planing on moving my stuff out on the upcoming weekend, So I paid my bill and on that sunday I went to the storage facility to move my things out . Only to find out that the lock was still on my unit so I called the 800 number to let them know that I was at the facility and that I was unable to get into my unbit. the person on the phone said to let them ckeck my account to see if it stated that i was moving out, which it did. then he came back to the phone and told me that he would put out a call to the site manager to see if he could get someone to come and take off the lock he told me to wait for him to call back which I did after about 15or 20 minutes I called back and informed them that iI hadnt received a call and that I had rented a Truck and had 3 people there to help me remove my things I asked him could I remove the lock he told me not to.and just wait for the company to get in touch with the manager they would call me back, well a few minutes later I received a call but I couldnt hear the person on the other end of the phone and we got disconnected and now I know that it was someone calling me to let me know that the site manager was on his way, but the person knew that that we were unable to hear each other so I dont know why I didnt get a call back, so on this day I was unable to get my things out of the unit, I spent $102.00 dollars on a truck that i didnt use and I had to pay 3 guys for there time. and EXTRA SPACE HAS DONE NOTHING TO COMPENSATE ME FOR MY TIME AND MONEY !!!!
Share This Review:
Is this your Business? Claim Your Business Free and reply to this customer
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More EXTRA SPACE STORAGE reviews
- Unreliable
- No issues. They work with you
- Awesome
- Excellent customer service at Georgetown TX facility
- EXTRA SPACE STORAGE 448 GREENFIELD RD MESA, AZ
- EXTRA SPACE STORAGE-- BE CAREFUL
- Extra Storage Space Latonia KY
- I was set on auto pay and was charged a late charge then told auto pay was never set up
- Tack on Insurance Charge without discussion
- Pro rated rent because of fire( no access for a week) Great! But the rest of you, you have to ASK...
- Bohemia NY
- Example: Sears broken washing
- Employment
- BEWARE - They raise rates twice a year
- The local staff makes the place customer for 10 years
- Storage Staff - VERY GOOD People to work with!!
More
Similar reviews
- Extra Space Storage is horrible!
- Pro rated rent because of fire( no access for a week) Great! But the rest of you, you have to ASK...
- Extra Space Storage
- Extra Storage Space Provides More Room For Less
- Space rent increases
- extra space storage orange, california
- Extra Space Storage Price Increase
- I am surprised how inaccurate you all are.
- Extra Space Storage, Florida Ave, Hemet, CA.
- Storage Unit - downsizing
- Insurance
- Extra Space Storage rate increase scam
- Extra Space Storage in Old Snat Rita Rd. Pleasanton California
- Extra space self storage: Top Notch Service and Facility
- A Great Storage place in Beaverton,Oregon
- Moving
More
How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you
"I had a problem with my local Home Depot based on a discount I thought I was owed and a Home Depot employee read my review and responded to me directly with a resolution." Chris J.
MeasuredUp Success Stories
Activity
Details
Review Rating: 1 out of 5
Reviewed By: Dawnie001
Company: EXTRA SPACE STORAGE
Product: Storage unit
Date Added: 10 years ago
Company Location
nj 08830
Iselin
Iselin
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live